Updated: Jun 10, 2020 Now, more than ever, it is imperative to provide person-centred care. The COVID-19 response has resulted in reduced face-to-face interaction and physical contact in care and service provision making it even more important the remaining interactions are personal and meaningful. Meanwhile, the international Black Lives Matter movement...
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Risky Business
Good risk management is critical to business success and an essential skill for people from the Board down to frontline staff to master. It is also one of those topics that, in my experience, switches many people off or elicits groans or yawns from the audience, even if they are...
Continuous/Quality Improvement, PDSA, EBCD, Agile, LEAN Six Sigma: It’s all Greek to me!
The new Aged Care Quality Standards reference continuous improvement 16 times in the Guidance material and the concept is evident across all 8 Standards (Aged Care Quality and Safety Commission, 2019). But what does it mean, and how do you do it? The Guidance material includes a definition in the...